Format: Kaizen Session
Interpersonal Skills
One of the biggest challenges of the Lean Manager’s role is to effectively handle the many interpersonal issues that arise during a Lean transformation.
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Introduction to lean principles and waste
Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.
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Introduction to Six Sigma
Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.
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Lean in laboratories
Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.
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Lean in R&D
From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth. In this session we look at how to bring lean techniques to R&D and Engineering departments.
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Managing flows in a service environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.
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Performance management and key performance indicators
Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.
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Problem solving
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.
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Programming and scheduling service flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
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Value Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
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