Productivity
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    Format: Workshop

    Service Industry On-Site Training

    Applying lean to information technology - Lean IT

    Lean IT and Oobeya room: In this session we look at how to bring Lean techniques to IT.

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    Manufacturing Industry Service Industry On-Site Training

    Interpersonal Skills

    One of the biggest challenges of the Lean Manager’s role is to effectively handle the many interpersonal issues that arise during a Lean transformation.

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    Manufacturing Industry Service Industry On-Site Training

    Introduction to lean principles and waste

    Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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    Manufacturing Industry Service Industry On-Site Training

    Introduction to Six Sigma

    Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.

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    Manufacturing Industry Service Industry On-Site Training

    Lean awareness for managers

    In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.

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    Manufacturing Industry Service Industry On-Site Training

    Lean in laboratories

    Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.

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    Manufacturing Industry Service Industry On-Site Training

    Lean in R&D

    From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth. In this session we look at how to bring lean techniques to R&D and Engineering departments.

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    Manufacturing Industry Service Industry On-Site Training

    Lean leadership and constructing a lean management system

    Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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    Manufacturing Industry Service Industry On-Site Training

    Managing flows in a service environment

    Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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    Manufacturing Industry Service Industry On-Site Training

    Performance management and key performance indicators

    Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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