Productivity
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    Tag: Customer Journey

    Manufacturing Industry Service Industry On-Site Training

    Lean and corporate strategy

    Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.

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    Manufacturing Industry Service Industry On-Site Training

    Voice of the customer

    Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.

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