Audience: Operations Managers
Interpersonal Skills
One of the biggest challenges of the Lean Manager’s role is to effectively handle the many interpersonal issues that arise during a Lean transformation.
Learn moreIntroduction to lean principles and waste
Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.
Learn moreIntroduction to Six Sigma
Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.
Learn moreLean awareness for managers
In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.
Learn moreLean in laboratories
Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.
Learn moreLean leadership and constructing a lean management system
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.
Learn morePerformance management and key performance indicators
Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.
Learn moreProgramming and scheduling service flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
Learn moreValue Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
Learn moreValue stream costing and lean accounting
Value Stream Costing, Lean accounting: In this business-case-based session, we examine the connections between financial systems and the measurements used for decision making in the Lean organization.
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