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    Audience: Operations Managers

    Manufacturing Industry Service Industry On-Site Training

    Interpersonal Skills

    One of the biggest challenges of the Lean Manager’s role is to effectively handle the many interpersonal issues that arise during a Lean transformation.

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    Manufacturing Industry Service Industry On-Site Training

    Introduction to lean principles and waste

    Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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    Manufacturing Industry Service Industry On-Site Training

    Introduction to Six Sigma

    Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.

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    Manufacturing Industry Service Industry On-Site Training

    Lean awareness for managers

    In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.

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    Manufacturing Industry Service Industry On-Site Training

    Lean in laboratories

    Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.

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    Manufacturing Industry Service Industry On-Site Training

    Lean leadership and constructing a lean management system

    Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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    Manufacturing Industry Service Industry On-Site Training

    Performance management and key performance indicators

    Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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    Manufacturing Industry Service Industry On-Site Training

    Programming and scheduling service flows

    Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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    Manufacturing Industry Service Industry On-Site Training

    Value Stream Analysis

    Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.

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    Manufacturing Industry Service Industry On-Site Training

    Value stream costing and lean accounting

    Value Stream Costing, Lean accounting: In this business-case-based session, we examine the connections between financial systems and the measurements used for decision making in the Lean organization.

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