A perfect Customer journey Talks of motion by Catherine Converset
The customer journey should be priority #1 on everyone’s agenda. Therefore improving processes and better ways of working is essential and should be supported by Leaders.
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The customer journey should be priority #1 on everyone’s agenda. Therefore improving processes and better ways of working is essential and should be supported by Leaders.
Watch videoLeading indicators – Leaders, encourage your teams to build the relevant leading metrics, and you will achieve great results!
Watch videoTPM: Taking care of a company’s assets like a mother takes care of her baby…
Watch videoKeeping in motion - Empowering teams in all company’s areas to improve processes and ways of working generates trust and builds sustainability and growth.
Watch videoLean Management - Beyond tools and techniques, Lean is about developing an improvement mindset in all company areas and processes.
Watch video…discover the improvement opportunities in your service processes, in this discussion with Catherine Converset.
Watch videoOnce again Jim Vatalaro takes us back to basics at a time when many value streams need to recover (or be rethought) due to disruption from the COV ID-19 pandemic.
Watch videoHow to keep Enterprise in Motion. Catherine Converset participated to the Conference for the 3rd time, to provide a Leadership perspective on Lean transformation.
Read moreCatherine Converset, President of Productivity Inc. will be participating in this annual event again this year…
Read moreFor the second year in a row, Ms. Converset was invited by the Iowa Lean Consortium to speak at the Lean Summit held in Des Moines, Iowa, in October 2018.
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