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    Process Improvement

    Making end-to-end processes visible in order to identify errors, quality issues, variability and waste.
    A process is a series of connected activities in which inputs are transformed into outputs to satisfy customer need. A stable process is governed by an understanding of each player’s role and responsibility and the resources and task sequence necessary to get the job done.

    Customer Centric Businesses and Process Improvement

    As long as customers continue to demand ever faster delivery, even higher quality, and the absolute lowest possible price, organizations require more than just process stability to be competitive. To continually satisfy this challenge, it is necessary to have processes that are adaptable both in terms of design and execution.

    The key to fulfilling this objective is to make your processes – from end to end – visible. Process visibility allows you to continually monitor and measure process output. Once a process can be measured, it can be improved and only then can you begin to establish a continuous process improvement culture within your business.

    Moving from a traditional culture to a lean way of working.

    From silos…

    …to cross functional customer-oriented Value Streams.

    Applying lean strategies for business process improvement is a specialty of Productivity’s. Since 2004 we’ve been helping Service Industry organizations achieve their organizational goals by applying lean methods in customer service, marketing, human resources, IT, and accounting.

    We can help you identify and improve your process value streams. Using both Voice of the Customer (VOC) and Lean Six Sigma approaches, we will gather and analyze all upstream and downstream information necessary to identify process inefficiencies. Then, working in partnership with you, we will develop a plan to close the gaps and eliminate all non-value adding activities.

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