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    Every customer contact is a moment of truth.

    Build your customer loyalty – We must continually improve the customer experience. We know from our experiences that translating and synthesizing Lean management principles is a major challenge in the service environment.

    Yet, for nearly twenty years we have been successfully assisting our clients in Manufacturing Support Services and Service Industry in applying lean methods to improve customer service, increase productivity, manage risk, increase employee satisfaction and improve profitability.


    The Power of Lean in Admin and Support Functions title=

    Webinar – The Power of Lean in Admin and Support Functions

    Wednesday, April 15th 2:00-3:00pm EST

    …discover the improvement opportunities in your service processes, in this discussion with Catherine Converset.

    Watch video

    Managing Complexity at a Major Insurance Broker

    The Company This affinity insurance broker manages policies for 100+ global brands, with millions of new insurance contracts annually covering […]

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     title= Service Industry

    SERVICE AND ADMIN IMPROVEMENT- January 22-26, 2024

    January 22-26, 2024 – A 5-day program

    Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.

    Register now

    Lean in Research and Development

    Un choix stratégique pour une entreprise innovante. Les centres de recherche sont au cœur de la capacité d’innover des entreprises, dans tous les secteurs…

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    #3 White Paper

    Lean Practices Support Innovation

    To consistently drive top-line growth, leaders must commit to a disciplined and creative focus on meeting today’s market challenges while strengthening capabilities for future competitive mastery. It’s a matter of keeping the core business running optimally without losing sight of what’s on the horizon—and being prepared for and open to “creative destruction.”

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    Lean in Manufacturing Support Services

    Build strategic competitive advantage from your support services.

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    Lean IT

    Les systèmes d'Information sont l'ossature des processus opérationnels. Ils déterminent l'efficacité de toute l'entreprise

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