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Every customer contact is a moment of truth.

Build your customer loyalty – We must continually improve the customer experience. We know from our experiences that translating and synthesizing Lean management principles is a major challenge in the service environment.

Yet, for nearly twenty years we have been successfully assisting our clients in Manufacturing Support Services and Service Industry in applying lean methods to improve customer service, increase productivity, manage risk, increase employee satisfaction and improve profitability.



Lean IT

Les systèmes d'Information sont l'ossature des processus opérationnels. Ils déterminent l'efficacité de toute l'entreprise

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Lean in Research and Development

Un choix stratégique pour une entreprise innovante. Les centres de recherche sont au cœur de la capacité d’innover des entreprises, dans tous les secteurs…

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Lean in Manufacturing Support Services

Build strategic competitive advantage from your support services.

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 title= Service Industry


2020 Dates To Be Announced – A 5-day fully-accredited program

Provide an understanding of the foundational Lean techniques specifically designed for application in a service organization or manufacturing service environment. Designed for service and administrative managers looking to start a Lean effort in their organization.

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Managing Complexity at a Major Insurance Broker

The Company This affinity insurance broker manages policies for 100+ global brands, with millions of new insurance contracts annually covering […]

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#3 White Paper

Lean Practices Support Innovation

To consistently drive top-line growth, leaders must commit to a disciplined and creative focus on meeting today’s market challenges while strengthening capabilities for future competitive mastery. It’s a matter of keeping the core business running optimally without losing sight of what’s on the horizon—and being prepared for and open to “creative destruction.”

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