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    Tag: Performance management

    Manufacturing Industry Service Industry On-Site Training

    Managing flows in a service environment

    Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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    Manufacturing Industry Service Industry On-Site Training

    Performance management and key performance indicators

    Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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