Tag: Voice of Customer
Manufacturing Industry
Service Industry
On-Site Training
Lean and corporate strategy
Customer focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer, and how to focus and translate lean efforts into added value for customers.
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Manufacturing Industry
Service Industry
On-Site Training
Voice of the customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.
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