Productivity
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    Audience: Quality Directors and Managers (QA - QC)

    Service Industry Manufacturing Industry On-Site Training

    Introduction to lean principles and waste

    Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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    Service Industry Manufacturing Industry On-Site Training

    Introduction to Six Sigma

    Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.

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    Service Industry Manufacturing Industry On-Site Training

    Lean leadership and constructing a lean management system

    Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.

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    Manufacturing Industry Service Industry On-Site Training

    Managing flows in a service environment

    Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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    Manufacturing Industry Service Industry On-Site Training

    Performance management and key performance indicators

    Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.

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    Manufacturing Industry Service Industry On-Site Training

    Programming and scheduling service flows

    Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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    Manufacturing Industry Service Industry On-Site Training

    Value Stream Analysis

    Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.

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    Manufacturing Industry Service Industry On-Site Training

    Visual Management

    Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.

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