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    Service Industry Manufacturing Industry On-Site Training

    Programming and scheduling service flows

    Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.

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    Discover new ways of scheduling activities according to the specific features of flow and demand. In this interactive session, you will see examples of flow management, with various process characteristics, and learn how to develop a model specific to your processes.

    We provide practical examples and support to create an effective scheduling system to reduce lead time and increase output reliability, in all types of environments including Customer Service, Finance, IT, Healthcare, Laboratories, Marketing, Customer Service, HR, and R&D.

    The results will be drastic performance improvement and the development of appropriate leading indicators.  Then we will assist teams in defining their visual flow management and performance systems.


    • Workshop: classroom learning, case study
    • Facilitated Coaching/Consulting: implementation in your environment
    • Regular support
    • Management coaching

    Customized Training Programs

    Learning by doing

    We offer in-house training programs for Services and Public Administrations and for Industry and all production activities.

    Actionable, Proven, Results-Oriented: As stand-alone training sessions or combined into a multi-session curriculum, these proven trainings, experienced for many years with European and International companies will provide to your teams the knowledge and skill necessary to build internal improvement capabilities and make them progress in the excellence journey.

    All of our on-site training programs are taught on the principle of “learning by doing”, to translate the theory into concrete actions by allowing your teams to quickly see the result of changes and make them want to continue to work. We work with you to build the program that best fits your specific training needs, and that will deliver short-term results while developing skills and changes in a long-term perspective.

    We have provided customized training curricula to international organizations and mid-size businesses including:  adidas AG, BNP Paribas, Rhodia, Saint-Gobain, Bell Food, Ipsen Pharma, Pfizer, The Emerson Electric Company, Kaiser Aluminum Corp., Gannett NJ Media Group, Plastipak, ATI, Oldcastle BuildingEnvelope, Suncor Energy, and Whirlpool Corp…


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