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Manufacturing Industry Service Industry On-Site Training

Introduction to lean principles and waste

Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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Participants will learn the cornerstones of a lean system, how lean supports a customer-focused strategy, how to translate lean theory into action, and lean’s overall impact on quality, cost and security. We will cover all the elements related to :

  • Understanding Voice of Customer
  • The Value Stream perspective
  • Measuring performance
  • Managing flows
  • Developing team routines
  • Engaging problem solving
  • Building a lean roadmap
  • Applying these principles into your specific environment


  • Overview: classroom learning
  • Facilitated Coaching/Consulting: implementation in your environment

Customized Training Programs

Learning by doing

We offer in-house training programs for Services and Public Administrations and for Industry and all production activities.

Actionable, Proven, Results-Oriented: As stand-alone training sessions or combined into a multi-session curriculum, these proven trainings, experienced for many years with European and International companies will provide to your teams the knowledge and skill necessary to build internal improvement capabilities and make them progress in the excellence journey.

All of our on-site training programs are taught on the principle of “learning by doing”, to translate the theory into concrete actions by allowing your teams to quickly see the result of changes and make them want to continue to work. We work with you to build the program that best fits your specific training needs, and that will deliver short-term results while developing skills and changes in a long-term perspective.

We have provided customized training curricula to international organizations and mid-size businesses including:  adidas AG, BNP Paribas, Rhodia, Saint-Gobain, Bell Food, Ipsen Pharma, Pfizer, The Emerson Electric Company, Kaiser Aluminum Corp., Gannett NJ Media Group, Plastipak, ATI, Oldcastle BuildingEnvelope, Suncor Energy, and Whirlpool Corp…


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