Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.Contact us
Using a case study, you will learn how to measure and master improvement initiatives so that they are performed on time and achieve their objectives. You will also learn how to move away from results metrics, or lagging indicators, and generate leading indicators that drive future success.
We also provide practical support for implementing an effective visual performance management system in all types of environments (Marketing, Customer Service, Sales, HR, Finance, Laboratories, R&D, etc.).
The session will also discuss the team routines needed to ensure information is acted upon in a timely manner and being communicated up the organizational hierarchy.
- Overview: classroom learning
- Facilitated Coaching/Consulting: implementation in your environment
Customized Training Programs
Learning by doing
We offer in-house training programs for Services and Public Administrations and for Industry and all production activities.
Actionable, Proven, Results-Oriented: As stand-alone training sessions or combined into a multi-session curriculum, these proven trainings, experienced for many years with European and International companies will provide to your teams the knowledge and skill necessary to build internal improvement capabilities and make them progress in the excellence journey.
All of our on-site training programs are taught on the principle of “learning by doing”, to translate the theory into concrete actions by allowing your teams to quickly see the result of changes and make them want to continue to work. We work with you to build the program that best fits your specific training needs, and that will deliver short-term results while developing skills and changes in a long-term perspective.
We have provided customized training curricula to international organizations and mid-size businesses including: adidas AG, BNP Paribas, Rhodia, Saint-Gobain, Bell Food, Ipsen Pharma, Pfizer, The Emerson Electric Company, Kaiser Aluminum Corp., Gannett NJ Media Group, Plastipak, ATI, Oldcastle BuildingEnvelope, Suncor Energy, and Whirlpool Corp…