Productivity
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    Manufacturing Industry Service Industry On-Site Training

    Managing flows in a service environment

    Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.

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    Make it visible!  This is the starting point for managing flow in a service environment.  In a manufacturing workplace, it is easy to see machines running and material moving, but in a typical service environment, all you can see are people and computers.  It is difficult, if not impossible, to see at a glance what people are doing and how activities flow for the customer.

    In this session, we introduce an effective visual flow management and visual performance measurement system and the related team routines necessary to uncover and eliminate waste in your current processes.

    AVAILABLE FORMATS:

    • Workshop: classroom learning, case study
    • Facilitated Coaching/Consulting: implementation in your environment

    Customized Training Programs

    Learning by doing

    We offer in-house training programs for Services and Public Administrations and for Industry and all production activities.

    Actionable, Proven, Results-Oriented: As stand-alone training sessions or combined into a multi-session curriculum, these proven trainings, experienced for many years with European and International companies will provide to your teams the knowledge and skill necessary to build internal improvement capabilities and make them progress in the excellence journey.

    All of our on-site training programs are taught on the principle of “learning by doing”, to translate the theory into concrete actions by allowing your teams to quickly see the result of changes and make them want to continue to work. We work with you to build the program that best fits your specific training needs, and that will deliver short-term results while developing skills and changes in a long-term perspective.

    We have provided customized training curricula to international organizations and mid-size businesses including:  adidas AG, BNP Paribas, Rhodia, Saint-Gobain, Bell Food, Ipsen Pharma, Pfizer, The Emerson Electric Company, Kaiser Aluminum Corp., Gannett NJ Media Group, Plastipak, ATI, Oldcastle BuildingEnvelope, Suncor Energy, and Whirlpool Corp…


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