A perfect Customer journey Talks of motion by Catherine Converset
The customer journey should be priority #1 on everyone’s agenda. Therefore improving processes and better ways of working is essential and should be supported by Leaders.
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The customer journey should be priority #1 on everyone’s agenda. Therefore improving processes and better ways of working is essential and should be supported by Leaders.
Watch videoLeading indicators – Leaders, encourage your teams to build the relevant leading metrics, and you will achieve great results!
Watch videoTPM: Taking care of a company’s assets like a mother takes care of her baby…
Watch videoKeeping in motion - Empowering teams in all company’s areas to improve processes and ways of working generates trust and builds sustainability and growth.
Watch videoLean Management - Beyond tools and techniques, Lean is about developing an improvement mindset in all company areas and processes.
Watch videoLean Consultant and President of Productivity - the Lean education and consulting company which introduced the Toyota Production System in the USA – I moved from heavy industries before entering into Consulting and Education.
Read moreHow to keep Enterprise in Motion. Catherine Converset participated to the Conference for the 3rd time, to provide a Leadership perspective on Lean transformation.
Read moreCatherine Converset, President of Productivity Inc. will be participating in this annual event again this year…
Read moreFor the second year in a row, Ms. Converset was invited by the Iowa Lean Consortium to speak at the Lean Summit held in Des Moines, Iowa, in October 2018.
Read moreCatherine Converset, President of Productivity Innovation hosted a seminar on Lean in the support functions: "Lean in Support Services: Deploying a True Company-Wide Strategy of Excellence".
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