Area of interest: Service Industry
Lean Leader Certification
For companies that want to build solid internal improvement capabilities, we provide in-house customized education and certification programs to create or reinforce the skills of their Process Improvement Managers.
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Lean leadership and constructing a lean management system
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. This session explores the need to develop a system for managing lean initiatives.
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Lean Manager Support and Coaching
We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.
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Lean Transformation
Lean transformation, Lean Services, Lean Management, Lean Marketing, Lean in HR: In this session, we explore how lean transformations occur in service organizations.
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Managing flows in a service environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.
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Performance management and key performance indicators
Performance management, KPIs, Metrics, and Leadership: In this session, we examine key performance indicators, including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.
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Programming and scheduling service flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
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Value Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
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Value Stream Mapping
Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.
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Visual Management
Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.
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