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    Audience: Heads of Departments and Managers

    BUILD EXCELLENCE IN ADMINISTRATIONS AND SERVICES - July 10-13, 2025

    Transform Your Administrative Services into a Competitive Advantage - A 4-Day On-Line Course delivered by Catherine Converset, Senior Consultant, Lean Expert and Teacher

    Learn the Lean fundamentals and mindset necessary to engage your organization, optimize information flow, and create exceptional customer experiences.
    Build the capacity to do more with less—before your competitors do!

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    SERVICE AND ADMIN IMPROVEMENT - Winter 2024

    A 5-day Virtual Certificate Program - Delivered in English (January 22-26, 2024)

    Understand the foundational Lean principles and methodologies specifically designed for a service organization or manufacturing service environment. Designed for service and administrative managers looking to start an organizational improvement effort.

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