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    Lean et expérience client: Changer pour améliorer le parcours client. Talks of motion by Catherine Converset

    Pourquoi le Lean améliore profondément l’expérience client pour développer la fidélité de vos clients à long terme.

    Catherine Converset – Présidente du Groupe Productivity

    (Tout doit changer! – Bienvenur sur mon blog)

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    Feedback on the Lean Systems Summit 2016

    AUGUST 4 - 5, 2016 - PORTLAND - MAINE
    Catherine Converset was speaking at the Lean Systems Summit.
    Collaboration, Innovation, and Use of Continuous Improvement concepts in achieving operational excellence.

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    A Proven Zero Equipment Failure Strategy with TPM.

    In the world of manufacturing and operations, there’s a common belief that machine failures are inevitable. However, through effective Total Productive Maintenance (TPM), eliminating equipment failures is not only possible but can be achieved. Let's explore how this is done, using the airline industry as a case study and diving into TPM principles.

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