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    Area of interest: Service Industry

    – Available Training Formats:

    We provide Overview sessions, Practical workshops, Training seminars (with certificates), and customized Lean certification programs.

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    Developing a Problem Solving Culture

    5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.

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    Hoshin-Kanri - Policy Deployment

    Hoshin Kanri is the structured approach of Policy Deployment and Strategy Deployment: Guided by lean case studies, our sessions teach you how to align corporate objectives with workplace activities and day-to-day operations.

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    Interpersonal Skills

    One of the biggest challenges for a Lean Manager is effectively handling the many interpersonal issues that arise during a Lean transformation.

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    Introduction to lean principles and waste

    Waste, Lean, Value: This module will introduce the fundamental principles of Lean in a service environment.

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    Introduction to Six Sigma

    Implementing a Lean workflow requires reducing process variation. Six Sigma is a project management and problem-solving method based on the analysis of statistical data and aimed at reducing defects and variability.

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    Lean and corporate strategy

    Customer-focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer and how to focus and translate lean efforts into added value for customers.

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    Lean awareness for managers

    In this session, we explore the vital role that managers play in a Lean transformation. Learn what behavior is required for developing and nurturing a Lean culture and how to create a transformation plan of your own.

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    Lean in laboratories

    Laboratories are critical for many industries: pharmaceutical, food, chemical industries. From the control of raw materials to the quality control and validation of semi-finished or finished products for batch release, laboratories are critical in the Value Chain.

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    Lean in R&D

    From the approval of product evolution to the development of new products and services, the work of R&D is essential for a company’s growth. In this session we look at how to bring lean techniques to R&D and Engineering departments.

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