Kaizen Workshops for Lean Healthcare

Achieving Patient (aka Customer) Experience Excellence

LESSONS FROM A SUCCESSFUL CULTURAL TRANSFORMATION IN A HOSPITAL Written by internationally acknowledged experts in the customer and patient experience […]

A Study of the Toyota Production System

From an Industrial Engineering Viewpoint

This is the “green book” that started it all — the first book in English on JIT, written from the engineer’s viewpoint. Here is Dr. Shingo's classic industrial engineering rationale for the priority of process-based over operational improvements in manufacturing.