Area of interest: Guiding Transformation
Value Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
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Value Stream Mapping
Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.
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Visual Management
Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.
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Voice of the customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations. You will learn how to build a Customer Centric Organization, how to develop Customer-focused KPIs and connect the to the Net Promoter Score.
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