Lean and corporate strategy
Customer-focused, Voice of Customer, Lean Strategy: This session helps you understand how to develop an operational strategy oriented to the voice of the customer and how to focus and translate lean efforts into added value for customers.
Contact usThrough a business case study, you will learn a structured approach to analyzing operational strategy and to segmenting customers. Key points to be covered: strategic implications of lean transformation; determining what “wins” customer orders and what “qualifies you to compete”; segmenting customers according to key factors for success; and developing a model to reconcile operational needs and customer/market expectations.
AVAILABLE FORMATS
- Workshop: classroom learning, case study
- Facilitated Coaching/Consulting: implementation in your environment
motion™ – The Management System by Productivity
What you are imagining is an organization in motion™ and, we can help you get there!
Customized Skills Development
Learning by doing
The legacy of solid Productivity training and certification experience: actionable, Proven, Results-Oriented customized training programs are tailor-made to meet a wide range of training needs.
Productivity Innovation delivers specific training events in Operational Excellence and Innovation to help companies go beyond mere Lean tools and build a growth path: Lean in Support Services, Lean in Laboratories and R&D, Leading Lean and Operational Excellence, Customer Centricity, and building a Zero Failure strategy.
Our programs range from Leadership and Executive Awareness programs to on-the-job training for Operational Teams, in both Industry and Services. We offer classroom training, but also practical workshops, modular curriculum training over a period of several months, and of course regular support in the implementation. Our programs can be customized to fit different manufacturing, service, and healthcare environments.