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    OE Newsletters

    At Last – A CEO Who Walks the Quality Talk #27 OE Newsletter

    Leadership is the first of “six commandments” underpinning a successful total-quality strategy. The other five: focusing on customer results, training all employees, recognizing employee participation, communicating quality throughout the organization, and providing appropriate quality measures and tools.

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    Finding Capacity – A snapshot of a client engagement #24 OE Newsletter

    Applying lean thinking outside the manufacturing environment can bring big returns to your organization. Recently, we employed lean techniques to assist an organization with a major capital project—our mission, finding 30% more capacity within their existing facility. Here’s a snapshot of the engagement.

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    TPM Stakeholder Roles and Responsibilities #23 OE Newsletter

    When we were thinking of a topic for this issue of our Operational Excellence Newsletter, I had just completed a conversation with the maintenance manager of an electronics firm who was interested in getting a Total Productive Maintenance (TPM) program started at his facility. He asked if I could provide him with some information on stakeholder roles in a TPM effort to help him “sell” the program internally.

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    Make it Visible… #22 OE Newsletter

    Last month saw another round of graduates from our Lean Manager for Services Certification held on the campus of The Ohio State University. Instructor and Executive Partner of Productivity Inc., Catherine Converset, spent a few minutes with us recently to talk about implementing lean in service and administrative functions.

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