Getting used to see waste in service activities.
What is waste ? an activity the customer is not willing to pay. The 7 basic “wastes” of the industrial […]
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Lean Articles
L’équilibre Croissance, Marge et Leadership…
L’excellence opérationnelle, c’est faire bien, de mieux en mieux, tout ce qui est nécessaire pour servir les clients. C’est ce qui va permettre à l’organisation de générer la fidélité de ses clients dans le temps et d’augmenter ses ventes.
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The Lean Manager Certification Program for Services – 2017 Edition – Columbus, OH Become a Certified Lean Manager and engage your company in operational excellence!
Fully accredited certification designed specifically for administrative and service industry professionals.
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Improving the Supply Storage and Replenishment System
For: Hospital Nursing Unit Situational Challenge Increases in supply costs had raised awareness of how hospital supplies are distributed, inventoried, […]
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“Flowing” Case Carts to the Operating Room
For: 1,100 Bed Metropolitan Hospital with 50+ Operating Rooms Situational Challenge Ensuring that all supplies and instruments reach the Operating […]
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Claims Reimbursement Improvement Using Waste Reduction and Standard Work
For: 400-Bed Hospital Situational Challenge A cumbersome claims process with excessive delays in receivables was creating poor cash flow for […]
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Emergency Department (ED) Diverts Reduced Using Data Mining and Standard Work
For: 500-Bed Metropolitan Hospital Situational Challenge A backlog in the ER was causing high emergency divert rates for this metro […]
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Lab Capacity and Clinic Flow Improvement
For: Hematology and Oncology Clinic Situational Challenge The clinic was struggling with timely processing of lab results for incoming patients. […]
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Therapeutic IV Drug Decision Support
For: Children’s Oncology Clinic Situational Challenge The rapidly changing oncology and hematology therapeutic drugs landscape creates confusion about referrals, medical […]
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One week at The Ohio State University campus… LMAC SERVICES - 3rd week
Lean Manager Certificate Program dedicated to the service industry and support services This week at The Ohio State University campus was the last week of our Lean Manager Certificate Program dedicated to the service industry and support services …
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