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L’excellence opérationnelle, c’est faire bien, de mieux en mieux, tout ce qui est nécessaire pour servir les clients. C’est ce qui va permettre à l’organisation de générer la fidélité de ses clients dans le temps et d’augmenter ses ventes.
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Fully accredited certification designed specifically for administrative and service industry professionals.
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For: Hospital Nursing Unit Situational Challenge Increases in supply costs had raised awareness of how hospital supplies are distributed, inventoried, […]
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For: 1,100 Bed Metropolitan Hospital with 50+ Operating Rooms Situational Challenge Ensuring that all supplies and instruments reach the Operating […]
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For: 400-Bed Hospital Situational Challenge A cumbersome claims process with excessive delays in receivables was creating poor cash flow for […]
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For: 500-Bed Metropolitan Hospital Situational Challenge A backlog in the ER was causing high emergency divert rates for this metro […]
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For: Hematology and Oncology Clinic Situational Challenge The clinic was struggling with timely processing of lab results for incoming patients. […]
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For: Children’s Oncology Clinic Situational Challenge The rapidly changing oncology and hematology therapeutic drugs landscape creates confusion about referrals, medical […]
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Lean Manager Certificate Program dedicated to the service industry and support services This week at The Ohio State University campus was the last week of our Lean Manager Certificate Program dedicated to the service industry and support services …
Read moreOverall Equipment Effectiveness (OEE) is fast becoming a widely used measure for the manufacturing industry, but it is also one of the more misunderstood and misused measures and causing much confusion...
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