Format: On-line Training
Customized Skills Development
Visual Management
Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.
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Customized Skills Development
Voice of the customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations. You will learn how to build a Customer Centric Organization, how to develop Customer-focused KPIs and connect the to the Net Promoter Score.
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