Apprenez à aborder la notion d’expérience client et de ses attentes et à identifier les caractéristiques de processus qui auront un impact réel sur la satisfaction de la clientèle.

Vous approfondirez l’utilisation du NPS dans l’évaluation de la satisfaction client, et comment utiliser cet indicateur pour identifier les sujets d’amélioration des équipes opérationnelles.

Modules de formation en entreprise

Sur ce thème, nous proposons:

• Un séminaire de deux jours: “comprendre et mesurer la voix et le parcours client”.

Formation action – Accompagnement dans la mise en œuvre en entreprise

Sur ce thème, nous proposons:

• Le coaching pour la mise en œuvre dans votre entreprise.

Customized Training Programs

Learning by doing

We offer in-house training programs for Services and Public Administrations and for Industry and all production activities.

Actionable, Proven, Results-Oriented: As stand-alone training sessions or combined into a multi-session curriculum, these proven trainings, experienced for many years with European and International companies will provide to your teams the knowledge and skill necessary to build internal improvement capabilities and make them progress in the excellence journey.

All of our on-site training programs are taught on the principle of “learning by doing”, to translate the theory into concrete actions by allowing your teams to quickly see the result of changes and make them want to continue to work. We work with you to build the program that best fits your specific training needs, and that will deliver short-term results while developing skills and changes in a long-term perspective.

We have provided customized training curricula to international organizations and mid-size businesses including:  adidas AG, BNP Paribas, Rhodia, Saint-Gobain, Bell Food, Ipsen Pharma, Pfizer, The Emerson Electric Company, Kaiser Aluminum Corp., Gannett NJ Media Group, Plastipak, ATI, Oldcastle BuildingEnvelope, Suncor Energy, and Whirlpool Corp…