Apprenez à aborder la notion d’expérience client et de ses attentes et à identifier les caractéristiques de processus qui auront un impact réel sur la satisfaction de la clientèle.

Vous approfondirez l’utilisation du NPS dans l’évaluation de la satisfaction client, et comment utiliser cet indicateur pour identifier les sujets d’amélioration des équipes opérationnelles.

Modules de formation en entreprise

Sur ce thème, nous proposons:

• Un séminaire de deux jours: “comprendre et mesurer la voix et le parcours client”.

Formation action – Accompagnement dans la mise en œuvre en entreprise

Sur ce thème, nous proposons:

• Le coaching pour la mise en œuvre dans votre entreprise.

Customized Skills Development

Learning by doing

The legacy of solid Productivity training and certification experience: actionable, Proven, Results-Oriented customized training programs are tailor-made to meet a wide range of training needs.

Productivity Innovation delivers specific training events in Operational Excellence and Innovation to help companies go beyond mere Lean tools and build a growth path: Lean in Support Services, Lean in Laboratories and R&D, Leading Lean and Operational Excellence, Customer Centricity, and building a Zero Failure strategy.

Our programs range from Leadership and Executive Awareness programs to on-the-job training for Operational Teams, in both Industry and Services. We offer classroom training, but also practical workshops, modular curriculum training over a period of several months, and of course regular support in the implementation. Our programs can be customized to fit different manufacturing, service, and healthcare environments.