Category: Service Industry
Manufacturing Industry
Service Industry
On-Site Training
Visual Management
Flow Management: Visual management lies at the heart of Lean. In this session we take an in-depth look at the importance of making activities visible, and the development of a visual system that allows managers and team members to manage their activities and monitor performance.
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Manufacturing Industry
Service Industry
On-Site Training
Voice of the customer
Customer experience, VOC: In this session you will learn how to better understand customer needs and identify gaps between process performance and customer expectations.
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