Category: Service Industry
Lean leadership and constructing a lean management system
Lean Management System, Leadership, Gemba Walks, Leadership Standard Work: The success of a lean initiative depends on actively engaging leaders at every level in the organization. In this session, we explore the need to develop a system for managing lean initiatives.
Learn moreLean Manager Support and Coaching
We act as sensei, and provide support and coaching to newly graduated Lean Managers to enhance their success in the transformation journey.
Learn moreLean Transformation
Lean transformation, Lean Services, Lean management, Lean Marketing, Lean in HR: In this session, we explore the way lean transformations take place in service organizations.
Learn moreManaging flows in a service environment
Visual management, performance management, lean services: The main difference between manufacturing and services is Visibility.
Learn morePerformance management and key performance indicators
Performance management, KPI's, Metrics, Leadership: In this session, we examine key performance indicators including customer satisfaction, response time, right first time (%), on-time delivery (%), and productivity.
Learn moreProblem solving
5 Why's, A3: During the lean transformation process, teams inevitably encounter problems that need to be solved before additional progress can be made. Equipping your team members with quick and easy-to-use problem-solving tools enables them to tackle issues as they arise.
Learn moreProgramming and scheduling service flows
Flow management: Discover different ways of scheduling activities according to specific features of flow and demand.
Learn moreValue Stream Analysis
Value Stream Mapping, Value Stream management: In this session you will learn how to scrutinize steps and data uncovered during value stream mapping and find the weaknesses within an organization.
Learn moreValue stream costing and lean accounting
Value Stream Costing, Lean accounting: In this business-case-based session, we examine the connections between financial systems and the measurements used for decision making in the Lean organization.
Learn moreValue Stream Mapping
Value Stream Mapping, Value Stream management: This session presents a step-by-step methodology for value stream management (VSM)—the cornerstone for planning lean activities in all processes.
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